Frequently asked questions
What is Hyperautomation?
GIGA IT’s Hyperautomation is a production-grade approach to automating end-to-end processes using RPA and Artificial Intelligence technologies, IDP, OCR, LLMs, and agents, combined with orchestration, governance, and SLAs across mission-critical enterprise environments.
How does GIGA IT choose what to automate first?
GIGA IT begins with the Assess phase, analyzing process mining insights, integration readiness, exception patterns, SLAs, and compliance constraints. Opportunities are prioritized by impact, feasibility, time-to-value, and operational risk to deliver measurable ROI.
What Does “AI-Driven Automation” Mean?
Artificial Intelligence is used to extract and classify documents, power assistants and agents for exception handling, and enhance monitoring and testing, always with governance, audit trails, and human oversight aligned to enterprise compliance requirements.
How does GIGA IT ensure reliability and compliance?
GIGA IT’s architecture includes observability, audit trails, segregation of duties, encryption, retention policies, SLAs and KPIs, plus runbooks for incident response, all aligned with regulatory frameworks across cloud, hybrid, and on-prem environments.
What delivery models are available?
GIGA IT delivers Hyperautomation through three models, all nearshore and time-zone aligned with SLAs and reporting: End-to-End Delivery for full ownership, AI Engineering Teams as cross-functional units, or Staff Augmentation with senior specialists.
Can GIGA IT run and improve automations after go-live?
Yes. GIGA IT provides ongoing operation and continuous improvement, including new automation flows, model tuning, and cost optimization, so automations evolve with operational needs and deliver compounding value over time.