Business process automation services
Looking for business process automation services? GIGA IT gives you a senior, AI-augmented team that joins your roadmap and works in your time zone, backed by 300+ specialists and 1,215+ projects since 2008.
GIGA IT analyzes, redesigns, and automates end-to-end processes with Artificial Intelligence, so cycle times shrink, errors decrease, and operations scale across mission-critical environments.
Trusted in mission-critical environments
Assess
Before redesigning a workflow, GIGA IT analyzes how workflows operate across teams, systems, and data. Through process mining and Artificial Intelligence, we identify bottlenecks, manual dependencies, and constraints affecting cycle time across 15 countries.
System logs and event data are analyzed to reconstruct the workflow, identifying delays, loops, and rework that slow execution.
Operational bottlenecks identified: queue delays, approval cycles, and inconsistent decision points across the workflow.
Current systems, integrations, and data quality assessed to understand technical constraints and automation readiness.
Using insights from Assess, GIGA IT redesigns process architecture through a Target Operating Model that removes friction, simplifies execution, and prepares workflows for Artificial Intelligence automation across mission-critical operations.
Future-state flow defined: steps, roles, rules, and control points to eliminate waste and streamline execution end-to-end.
Redesign
GIGA IT deploys Artificial Intelligence automation, integrates systems, and orchestrates the full workflow, so your mission-critical process becomes faster, more reliable, and easier to scale with SLA-backed performance.
Documents are extracted, classified, and validated with AI to remove manual data entry and eliminate errors at scale.
Bots, humans, and systems are coordinated across the full workflow for consistent, predictable execution at scale.
Ongoing optimization through End-to-End Delivery, AI Engineering Teams, or Staff Augmentation with measured impact.
Turn on the transformation
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Process reengineering matters only if it survives real constraints. GIGA IT combines executive consulting with production-grade Artificial Intelligence engineering to deliver actionable, fundable automation built for ROI, reliability, and compliance
GIGA IT validates automation priorities against data readiness, integrations, SLAs, and governance, so execution won’t stall in production.
Decision workshops that align stakeholders on what to fund first, reducing friction and accelerating time-to-value with clear ownership.
Execute with your team, with our AI Engineering Teams, or via end-to-end delivery fast, accountable, and low-risk.
Financial Services – Fintech | Back office with manual-heavy workflows
Guidewire’s monthly financial close relied on manual validations across teams and systems. The process took more than three hours, introduced frequent error risk, and couldn’t scale with growth.
GIGA IT redesigned the end-to-end closing workflow: process mining surfaced bottlenecks, the architecture was rebuilt to remove steps, and RPA, validation rules, and AI checks orchestrated the flow.
GIGA IT delivers speed, reliability, and operational confidence to Guidewire’s monthly financial close.
Choose the model that fits your roadmap and your team. Since 2008 GIGA IT has delivered 1,215+ projects for 50+ clients in 15 countries, with 300+ specialists and 97% client retention.
We assume full-cycle accountability from architecture to production, with defined milestones and executive visibility.
Deploy a cross-functional engineering team aligned to your roadmap, with shared accountability for delivery and performance.
GIGA IT embed senior engineers under defined architectural governance and performance expectations.
Processes with high manual effort, complex handoffs, or recurring bottlenecks typically in finance, operations, onboarding, supply chain, and shared services. GIGA IT redesigns mission-critical workflows where Artificial Intelligence eliminates waste and accelerates execution at scale.
No. GIGA IT deploys process mining as part of the Assess phase to reconstruct the real workflow and quantify bottlenecks. There’s no prerequisite tooling. We work with your existing systems and data, even in legacy environments across 15 countries.
Most engagements run 4 to 6 months, with measurable improvements often delivered within the first 6 to 10 weeks. GIGA IT’s production-grade approach ensures quick time-to-value while maintaining governance, reliability, and SLA-backed standards in mission-critical operations.
Traditional RPA automates the existing workflow as-is. GIGA IT’s AI Process Reengineering redesigns the process first eliminating waste, standardizing inputs, and building a Target Operating Model before applying RPA, IDP, and AI agents to the redesigned, end-to-end flow.
Typically, one process owner, several SMEs, and an IT representative for system access. GIGA IT handles design, automation, and orchestration end-to-end through three delivery models: End-to-End Delivery, AI Engineering Teams, or Staff Augmentation minimizing the internal lift.
Each GIGA IT initiative includes governance, training, performance metrics, and monitoring to ensure the new workflow is consistently followed. Adoption is treated as a core deliverable, not an afterthought backed by 97% client retention and 1,215+ projects delivered since 2008.
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